Thinking

Out loud on design, product, and leadership — from the work, the field, and wherever curiosity takes me.


Not everything can be fixed

No amount of iteration can fix a product/service that shouldn’t have been built in the first place.

Engaging in research can help you mitigate that risk by actually identifying the needs, wants, and pain points of your customers that you can build products and services around.

UX Research further helps you figure out how to prioritize and launch them to maximize user retention while creating monetization opportunities.