Thinking
Out loud on design, product, and leadership — from the work, the field, and wherever curiosity takes me.
-
State of AI in Design: More hype than substance
I had a really interesting chat earlier this week with a founder from a YCombinator startup. We talked about various industry topics and AI in particular. Considering my background, he was curious to hear…
-
Crafting exceptional digital products and services that delight users
What does it mean to truly delight users? I explored this in more detail in an article recently published in Thailand’s leading English-language newspaper, The Nation. Sharing the full piece below. Crafting exceptional digital products…
-
Not everything can be fixed
No amount of iteration can fix a product/service that shouldn’t have been built in the first place. Engaging in research can help you mitigate that risk by actually identifying the needs, wants, and pain…